At VayaWear, we strive to ensure you are completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free 4-day exchange policy. Please review the following terms and conditions to ensure a smooth exchange process:
Exchange( return) Policy
- Eligibility for Exchange :
- Items can be Exchanged within 4 days from the date of delivery.
- Products must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Certain items such as intimate wear or products marked as final sale are non-exchangeable . Please refer to the product page for specific exclusions.
- Exchange Process:
- To initiate a Exchange , please contact our customer service at
- Phone: +91 85889 47745,+91 870-0169960 ( 10AM-6PM )
- support@vayawear.in within 4 days of receiving your order. Provide your order number and details of the product you wish to return.
- Once approved, we will send you instructions for the return. The return shipping costs will be the responsibility of the customer unless the item is defective or damaged.
- Condition of Exchanged Items:
- Exchange items must be in new, unused condition with no damage or signs of wear.
- We’re unable to accept exchanges due to color, size rather than our sizes required or packaging preferences. If the packaging is not intact upon delivery, please kindly refrain from accepting the product.
- Please pack the item securely to prevent damage during return shipping.
- For all product exchanges, a flat fee of ₹200 will be applicable. This amount covers both the reverse pickup of the original item and the delivery of the exchanged product. The fee ensures secure handling, quality checks, and reliable doorstep logistics during the exchange process.
- Pickup & Return Transit – Once you place an exchange request, your original jacket is collected from your address and safely shipped back to our facility.
- Quality Inspection – After we receive the jacket, our team carefully inspects it for hygiene, quality, and condition to ensure fairness for all customers.
- Processing the Replacement – Only after the inspection is cleared, your replacement order is confirmed and moved into processing.
- Dispatch & Delivery – The new jacket is packed and dispatched with the same premium standards as your original order.
- Standard Timeline – The full cycle, from pickup to re-delivery, may take up to 30 days. This is the industry standard among premium fashion brands and ensures every exchange is handled correctly.
- Why It Takes This Time – The 30-day window isn’t a delay, but a careful process to avoid mistakes, maintain quality, and ensure your replacement is flawless.
- Our Commitment – Throughout the process, we keep you updated so you always know the status of your exchange
- Phone: +91 85889 47745,( 10AM-6PM )
RETURN
Return Policy
At VAYA, we put a lot of care into ensuring every piece you receive is exactly what you ordered and meets our quality standards. Because of the nature of our products and our made-to-order / limited-stock approach, we do not offer returns.
If you ever wish to request a different size or style, we’re happy to assist you through our exchange process, subject to availability. In rare cases where your preferred exchange item is unavailable (for example, it’s out of stock), our team will review your request and may offer an alternative solution.
Our goal is to make sure you’re satisfied with your VAYA experience — so if you have any questions or concerns about your order, please reach out to us at vayawear@gmail.com, and our team will do their best to help.
Exchange Policy
Damaged or Defective Items
- In the event that you receive a damaged or defective item, please contact us immediately at vayawear@gmail.com with your order details and photos of the defective item.
- We will arrange for a free return or replacement as per your preference.
Contact Us
For any queries or assistance with returns and refunds, please feel free to reach out to our customer support team at vayawear@gmail.com.